Mupixa UG (haftungsbeschränkt)
Last updated: 01.04.2020Imprint
Thank you for your interest in the way we handle privacy and protection of your data at Mupixa UG (haftungsbeschränkt), registered at Amtsgericht Munich with the number HRB 255640. Henceforth reffered as “Mupixa”, “we”, “us” or “our”.
Your privacy is important to Mupixa. Mupixa strives to protect your privacy at all times and to apply the highest ethical and regulatory standards. That is why all communication by and in our Mupixa Software-as-a-Service (the“SaaS”)
information you provide to us without your consent (that in certain cases needs to be expressly granted).
DECLARATION OF CONSENT
WE COLLECT, USE, TRANSFER OR FORWARD PERSONAL DATA IN COMPLIANCE WITH THE PRIVACY PROTECTION LAWS OF THE FEDERAL REPUBLIC OF GERMANY AS WELL AS WITH THE PRIVACY REGULATIONS OF THE EUROPEAN UNION.
Products and Services
The SaaS enables you to share access to your design prototypes (the “Prototype”) via an URL for interactive sesssions (the “Session”) where third parties chosen by you can interact with
it. When using the SaaS you can upload and/or import and share your own documents (the “User Generated Content”).
Sharing a Prototype as well as sharing User Generated Content immanently requires certain sharing of information that may include Personal Data. During the usage of our SaaS some additional information (e.g. screen resolution, IP addresses of all session participants, time-stamps during the session) is processed and stored by us and our infrastructure sub-processors. For more detailed information go to our infrastructure sub-processors.
Collected Data Analysis
- timestamps for all actions (including Session start and end);
- scroll, hover and click/tap actions (position and timestamp);
- face-expression change-actions of the Tester with timestamp (if the Tester explicitly allows the camera to be used). No video, image or audio data is stored or transmitted;
- comments left while using the commenting mode (please be advised NOT to put any Personal Data in the comments);
- any answers left to polls in the Prototype;
- information of the used device to open the URL (e.g. operating system, device type, browser type and version);
- IP address;
Your Mupixa Account
In order to activate and/or use our SaaS, you will need to create an account (“Account”). During the process of setting up your Account, we will ask you for certain Personal Data such as your:
- e-mail address;
- time-stamp of Account registration;
- password for you Account;
- personal and/or company name;
- postal code;
- IP address (necessary for some features);
We need this information to allow you to activate, manage or use our Mupixa products and services. We may associate your email address and other Personal Data (such as email, name and postal code) with your Account and access of our products
or services. The
The listed data is directly stored on Mupixa's systems which are hosted by our infrastructure sub-processors. For a more detailed information see our infrastructure sub-processors listed below.
In order to be able to provide you with access to our services, we might need to share some of the listed data with our service sub-processors (e.g. purchase of a subscription plan). For a more detailed information see our service sub-processors listed below.
You can visit most areas of the Mupixa website without disclosing any Personal Data. Our infrastructure sub-processors might log the domain name, IP address, browser type and further anonyme meta information of our website visitors via web server log files at irregular intervals.
For our SaaS we will ask that you provide sign-up an Account at Mupixa – see above“Account”. In some cases, you will be unable to complete a particular step in the process if you do not want to provide the information
requested. For example, we will ask for Personal Data in the following instances:
- If you use our online technical support or ask questions about our products and services using the contact form or the contact options on our website, we will ask you to give us Personal Data required for processing the support request. This can include your email address, name and address, as well as information about your computer hardware and software and the type of problem you have.
- If you have requested a test license on our website, in order to activate such license, you may have to provide Personal Data, such as an email address.
- If you request a service from us via our website.
- If you participate in a survey on our website.
- If you subscribe to a newsletter. If you signed up for a newsletter and no longer want to receive it, you can unsubscribe at any time by using the unsubscribe option provided in the email or by sending us an email using the contact information provided below.
User Experience and Statistics
We use our own technology (including soft authentication systems, storage and messaging engines, databases and big data repositories) to perform statistical evaluations using pseudonymized user profiles. We do this to optimize your experience
with our products and provide relevant content and advertisements. If you utilize multiple email addresses to access your Mupixa Account, we may tie those emails to one profile. We may combine information we gather about your use of
one product or service with your use of another product or service. We also use the information we collect to offer you content, search results and advertisements that will be of most interest to you. We believe more relevant advertising
provides a better Internet experience. This is also how we support our business while still providing certain products or services to you free of charge. As part of this process, we may collect information about how you use and interact
with the advertisements that we offer. We may also use information about how you use our products and services across various Devices. Based on this Device-specific information (for example, the hardware model, operating system, version,
device) and the unique application number assigned to some of our products and services, we may be able to compile a personal profile about you. When you log in and access your Account or our products, we may automatically collect
and store certain information. For example, details of how you use our products, where your computer is routing from, your browser type and version, and Cookies that may identify your browser and/or Account. By reviewing and accepting
We do not share this combined data with third parties.In addition to our own proprietary technology, we use the following third-party analytics tools to better understand your interaction with our website and use of our products/services.
Our ultimate goal is to create a more user-friendly experience for you:
Sharing information with third parties
Mupixa does not forward or sell Personal Data to third parties. If we work with advertising and publishing partners, we will only share non-Personal Data as fully explained below.
However, we may engage other companies to process data on our behalf. For example, we work together with PayPal (https://paypal.com) to provide you with a convenient way to order, pay for our SaaS. With any such service sub-processors, we will only share Personal Data if we have an appropriate data processing agreement in place. We will only transfer the minimum amount of Personal Data we need in order for the data processing to occur. Such companies must adhere strictly to data protection legislation. They must also treat your Personal Data confidentially and use it only for providing us the data processing services. They must not use your Personal Data for their own business purposes. As we are a global corporation, we may store and process your personal information on a server outside the country where you live.
Protecting Personal Data
We have put in place lawful and industry-standard safeguards to protect your Personal Data. We do this to make sure that your Personal Data is not lost, damaged or deleted.
Viewing, correcting, blocking and deleting Personal Data
You have the right to view, correct, block or delete Personal Data Mupixa stores at any time. To do so, please contact us using the contact information below.
Retrieval of data or account termination
In case you need a copy of all stored personal data, please contact us using the contact information below. If you want your data deleted go to the following link and follow the instructions after loging in. Please note that the process
can't be reverted.
will find and use the information you submit. Be careful and handle your personal information in a responsible manner while online.
Please ask us if you would like information about the Personal Data we store. We will gladly provide this for you for free as quickly as possible. We can also send this information to you electronically.
What is a Sub-processor
A sub-processor is a third party data processor engaged by Mupixa, who has or potentially will have access to or process Service Data (which may contain Personal Data). Mupixa engages different types of sub-processors to perform various functions as explained in the tables below.
Currently, the Mupixa production systems used for hosting Service Data for the Services are powered by the infrastructure sub-processors listed below.
|Entity Name||Entity Type||Location|
|Amazon Web Services, Inc.||Cloud Service Provider||Germany, Ireland|
Mupixa has parthnered with the following service providers for some business processes as listed below.
|PayPal, Inc.||Payment processing||United States|
|The Rocket Science Group LLC d/b/a Mailchimp||Email communication processing||United States|
|Google, Inc.||User experience analytics||United States|
|Hotjar Limited||User experience analytics||Malta|
|Cookiebot, Cybot A/S||Cookie management||Denmark|
|Drift.com, Inc.||Live Chat & Marketing||United States|